Return and Refund Policy

This Return and Refund Policy is issued by RWR Raymond enterprises Inc., the operator of Health Fitness Hacks.

Effective Date: October 7, 2026

1. The Short Version

Changed your mind? You have 14 days from delivery to send it back. You can set up and use a Ceragem unit during those 14 days and still return it; it doesn't have to be unused. A 20% restocking fee comes out of the refund, and that fee already pays for the return shipping. There's no separate return-shipping charge.
Is my unit new? Always. Every unit we sell ships brand new and factory sealed from Ceragem. Returned units go back to Ceragem; we never restock or resell them.
Arrived damaged, broken or wrong? There's no restocking fee and no shipping cost. We'll repair it, replace it or refund you in full.
Not sure yet? Call or text us at (360) 302-4182 before you buy and we'll help you pick the right model.

Region: United States

2. Changed Your Mind

Ceragem units: it's fine if yours has been gently used. Send the unit back with everything it came with (leg massagers, abdominal projector, remote, cords and manual). If a unit comes back damaged, with missing parts or showing abuse, the refund may be reduced or refused.
All other products: unused, in the original packaging, with all accessories.
Restocking fee: 20% of the product price, deducted from your refund. It covers the return freight, so there is no separate return-shipping charge.

Please use the return shipping we arrange. We can't reimburse shipping you book yourself.

3. Damaged, Defective or Wrong Item

If your order arrives damaged, doesn't work, or isn't what you ordered, there is no restocking fee and you pay no shipping. We'll replace it, or if a replacement won't make it right, refund you in full.

Tell us as soon as you notice, ideally the day it arrives, and within your 14-day window. Send:

Your order number
Photos of the damage and the packaging
A short description of the problem

Photos taken at delivery help us settle it with the carrier quickly. If you see damage while the delivery crew is still there, ask them to note it on the delivery paperwork.

A problem that shows up later is covered by the manufacturer's warranty. For Ceragem units that's 1 year labor and 3 years parts, extendable to 3 years labor and 5 years parts (see the product page for current offers). Warranty service is provided by Ceragem USA. Call us and we'll help you start a claim.

4. Free Items and Add-Ons

A free item that came with your order (for example, the Pause M4 in a bundle) goes back with the return, in its original condition and packaging. You can keep it instead by paying its regular price. If it isn't returned, we deduct its regular price from your refund.
White Glove Delivery & Setup and Extended Warranty add-ons are refunded in full when the unit they came with is returned within its 14-day window.

5. Refunds

Once the return arrives and is inspected, we confirm the refund or replacement.
Refunds go to the original payment method within 7 business days after approval.

6. Cancellations

Orders can be canceled for a full refund until we place them with the manufacturer. After that, and before shipment, we'll do our best to cancel. If the manufacturer charges a cancellation fee, we'll tell you the amount before anything is final.
Once an order has shipped, it can't be canceled. Use the return process above instead.

7. Items We Can't Take Back

Items damaged by misuse or neglect
Personalized, custom-made or perishable goods
Intimate or sanitary products such as underwear, swimwear or personal care items (unless sealed and unused)
Gift cards and downloadable digital items

8. Contact Us

To start a return or report a problem:

Phone or text: (360) 302-4182
Email: support@healthfitnesshacks.com
Address: Health Fitness Hacks, 2085 Paulson Cres, Abbotsford, BC V2S1M6, Canada

Hours: Monday to Friday, 9 AM to 5 PM PT